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This Terms of Use document covers Asteriks Digital's user policy, services, and obligations associated with the use of our services and goods. By registering for any of our services, you acknowledge that you have read and agreed to all of the terms and conditions set forth in this agreement.
This Terms of Use governs the use of Asteriks Digital services and products, as well as a website owned and maintained by Asteriks Digital.
This document does not apply to companies in which Asteriks Digital has no ownership or control, or to individuals who are not employed or managed by Asteriks Digital, including any third-party service and/or product providers bound by contract, and any third-party websites to which Asteriks Digital's website links.
If a user is dissatisfied with any of our services, Asteriks Digital will make every effort to reach a mutually acceptable solution. When things don't work out, revocation occurs. If You are thinking about filing a claim, please contact us first.
You should only file complaints if we are unable to affect a mutually satisfactory solution.
We manage each project professionally to ensure that the client receives what is specified in the proposal's terms and conditions. If the customer has gone through the dispute resolution process, refund requests will be assessed in accordance with the schedule below, which clearly identifies the services and our Terms of Use for each service.
If the project is not started for whatever reason, we will issue a complete refund. For each application programming project, an agreement is drafted. If no agreement has been reached and/or no Terms of Use have been specified, we will adopt the following delivery policy:
If the project is not completed as specified in the delivery policy and contract, Asteriks Digital shall offer a partial refund at the discretion of the service provider. Asteriks Digital will determine the percentage of the project that has been completed, and the percentage that has not been completed will be addressed in accordance with the project's pre-defined scope.
If the programmer / designer / content writer / SEO expert (or any other resource / employee) fails to start the project on time, Asteriks Digital will issue a complete refund.
If the client cancels the project at any time, we will provide a pro-rata refund.
We do not provide refunds for days worked. If the client is dissatisfied with the work at any point, they must immediately tell our Project Manager and request a discount for any work that was not completed. We will not accept any subsequent negotiations.
Payment on time: A project is not declared void if the agreed upon / stated payments are not made on time.
Asteriks Digital is not bound by the Terms of Use. For the project to be completed successfully, the client must give timely information. Asteriks Digital accepts no responsibility for project delays or failures caused by miscommunication or a failure to communicate in a timely manner.
If the customer fails to provide comprehensive information/scope of the project to Asteriks Digital at the initializing stage of the project, Asteriks Digital is not responsible to honor its delivery and/or refund commitments.
Asteriks Digital will only compensate for delivery delays unless a particular agreement is formed with a penalty clause for delivery delays.
Asteriks Digital's liability is limited to the value of the portion of the project (as specified in the Asteriks Digital proposal) that is unfinished at any given moment. Asteriks Digital will not be held liable for any losses incurred as a result of services delivered / not delivered or delays in delivery. Asteriks Digital is only obligated to repay if the client cancels the project and notifies Asteriks Digital in writing of the cancellation.
Thank you for choosing Asteriks Digital. We understand that you have requested a cancellation and we want to assure you that we will handle it promptly and efficiently. Our dedicated team will process and mail your refunds within the specified timeframe of 45-60 business days from the cancellation date. We appreciate your patience and cooperation during this process. We kindly request that you provide us with the original mode of payment for your refund. This will enable us to process your request promptly and efficiently. Please indicate whether you prefer a refund by check or a refund to your credit card. Thank you for your cooperation.
We implement reasonable technical and organizational security measures designed to secure and protect personal information from loss, misuse, unauthorized access, disclosure, etc. Please note, we do our best to protect your personal information, however, we cannot fully eliminate security risks associated with the storage and transmission of personal information over the internet or any other public network. Any transmission of personal information is at your own risk.
Asteriks digital would like to make sure you are fully aware of all of your data protection rights. Every customer is entitled to the following:
The right to access. You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification. You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure. You have the right to request that we erase your personal data, under certain conditions and as provided by applicable law.
You will not be discriminated against in your use of the services for exercising these rights, though use of the right of erasure may necessarily reduce the functionality of certain processes. If you request to exercise any of these rights, we will respond to you as soon as is practicable. Please contact us if you wish to exercise any of these rights by sending us an email at info@asteriksdigital.com
